Refund policy

MYTO Refund & Return Policy

We want you to have the best experience with MYTO. Because our products are oral health consumables, we must adhere to strict safety and sanitary guidelines. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return under the conditions outlined below.

1. Eligibility for Returns

To be eligible for a refund, your return must fall into one of these two categories:

A. Unopened & Sealed Products (Change of Mind)
If you have changed your mind, you may return your item only if the safety seal is completely intact and unbroken.

  • The item must be in the same condition that you received it and in its original packaging.
  • You will be responsible for the return shipping costs.
  • Once we inspect the item and confirm the seal is unbroken, we will issue a refund.

B. Opened Products (Results Guarantee)
As an oral health product, we cannot accept returns of opened items for a refund due to sanitary regulations. We do not resell returned products.

  • Exception: If you are requesting a refund because you did not see results, you must submit documented proof of 30 days of consistent use (such as a daily log or dated photos).
  • Results vary from person to person. Without this proof of use, we cannot process refunds for opened containers.

2. How to Start a Return

To initiate a return, please contact us at support@getmyto.com.

  • Do not send items back without contacting us first; they will not be accepted.
  • If your return request is accepted based on the criteria above, we will provide you with the return address and instructions.

3. Damages and Shipping Errors

Please inspect your order immediately upon arrival. If the item is defective, damaged, or if you received the wrong item (e.g., missing part of a BOGO order), contact us immediately at support@getmyto.com so we can evaluate the issue and make it right by sending a replacement.

4. Subscriptions & Renewals

If you are on a subscription plan:

  • You must cancel your subscription before your renewal date to avoid being charged.
  • If a renewal charge has already processed and the order has been shipped, we cannot issue a refund for that specific shipment unless the product is returned to us unopened (see Section 1A).

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Gift cards.
  • Sale items (unless defective).
  • Products where the safety seal has been tampered with or broken (unless qualifying for the 30-day proof of use exception).

6. European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unopened with the safety seal intact to qualify for a full refund.

7. Refunds

We will notify you once we've received and inspected your return.

  • If approved, you'll be automatically refunded on your original payment method within 10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since we approved your return, please contact us at support@myntoralcare.com.